https://www.fr.nqx.ca/tendances-cx daily 0.75 2026-02-11 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/32d39e3f-6ebb-4786-b376-6a5d3f9cb1f7/cx-insight-hero-img.jpg https://www.fr.nqx.ca/tendances-cx/guide-du-chef-de-la-direction-financire monthly 0.5 2026-02-12 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/935e5bd4-0d4c-45bf-9c73-4bd0d23b07ba/French+CFO+Guide.jpg Tendances CX - Guide du chef de la direction financière pour réduire les coûts des centres d’appels - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725107816-SNWCK5EP486C2L7TYKEG/guy-neveu.jpg Tendances CX - Guide du chef de la direction financière pour réduire les coûts des centres d’appels - À propos de l’auteur Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.fr.nqx.ca/tendances-cx/centre-dappels-et-intelligence-artificielle-lscpf monthly 0.5 2026-01-30 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/020843f4-e02e-47f1-99a2-b5f4fa880cd6/Trends+French.jpg Tendances CX - Les tendances du service à la clientèle à surveiller en 2026 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725107839-LDWJG9DLRU57CXGGPJE6/nathalie-siphengphet.jpg Tendances CX - Les tendances du service à la clientèle à surveiller en 2026 - À propos de l’auteur Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.fr.nqx.ca/tendances-cx/transformation-du-leadership-virtuel monthly 0.5 2025-12-15 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/c53f1166-812a-41df-8a4a-8ea69f70a8f2/culture-hero-img.jpg Tendances CX - Transformation du leadership virtuel et de l’engagement des équipes dans un centre d’appels hybride - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/tendances-cx/fusion-parfaite-entre-style-et-performance monthly 0.5 2025-12-12 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725100947-A3RQV2IHT7FA40BCJQNQ/homepage-img-2.jpg Tendances CX - Fusion parfaite entre style et performance : la transformation de l’expérience client d’une marque de luxe par NQX - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/tendances-cx/centre-dappels-et-intelligence-artificielle monthly 0.5 2026-01-07 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/e2b4368f-55f2-485b-9f59-725b042c443e/AI+French.jpg Tendances CX - Centre d’appels et intelligence artificielle : mythes, réalités et avenir - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725107835-8TZS7F6OUZ4H7PZBLS1P/michael-moran.jpg Tendances CX - Centre d’appels et intelligence artificielle : mythes, réalités et avenir - À propos de l’auteur Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.fr.nqx.ca/tendances-cx/de-labsentisme-lengagement-le-succs-du-coaching-nqx monthly 0.5 2025-12-08 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/f60d8a4c-9091-4d17-a5fb-6cc51d8f66a4/Agent_NQX_2.jpg Tendances CX - De l’absentéisme à l’engagement : le succès du coaching NQX - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/tendances-cx/reduire-les-risques-d-attrition-des-les-premiers-jours monthly 0.5 2025-10-08 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/e936410f-511d-4178-9ecb-802bb57c1fbf/CX+Odyssey+COVER+WEB.png Tendances CX - Réduire les risques d’attrition dès les premiers jours - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/tendances-cx/cx-interne-ou-externalisee-savez-vous-vraiment-ce-que-ca-vous-coute monthly 0.5 2025-07-11 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/0fe568c5-4879-4aad-8502-7ea623f4bc6f/CX+Insights+_+Chris+Courneya+2+FR.png Tendances CX - CX interne ou externalisée : savez-vous vraiment ce que ça vous coûte? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/tendances-cx/l-excellence-x-dans-l-industrie-de-la-sante monthly 0.5 2025-06-11 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/915c75e0-a9cd-4d86-9bc8-b5c2a5a02dcc/Untitled+design+%281%29.png Tendances CX - L'excellence CX dans l'industrie de la santé - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/tendances-cx/promesse-de-marque-partenariats-cx monthly 0.5 2025-12-05 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/d0900637-8717-44ab-8006-9da27b507a8d/CX+Insights+_+Nathalie+Siphengphet+FR.png Tendances CX - Promesse de marque et partenariats CX dans l'Économie de l'Expérience - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725092382-HXW0U8LLVHM0OWIE7KIY/4U9A8120-Modifier.jpg Tendances CX - Promesse de marque et partenariats CX dans l'Économie de l'Expérience - À propos de l’auteur Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.fr.nqx.ca/tendances-cx/optimiser-les-performances-des-equipes-cx-a-distance monthly 0.5 2025-05-13 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/252bb555-396c-43b8-96cd-10bf347538f4/CX+Insights+_+Lyne+Belanger+FR.png Tendances CX - Optimiser les performances des équipes CX à distance: Stratégies clés - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/d7477c31-2cd5-4e8e-9490-eeb35a80b3f1/1-Nordia_VLC_Shoot_0414-Sharpened_Without_Logo.jpg Tendances CX - Optimiser les performances des équipes CX à distance: Stratégies clés https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/4793b36a-c93f-4fe7-9ab7-92ffab80eb74/Motivations%2Bprincipales%2Bgraph%2BFR.jpg Tendances CX - Optimiser les performances des équipes CX à distance: Stratégies clés - Démarquez-vous Question : Gestionnaires, qu'est-ce qui vous motive à faire revenir les employés au bureau ? Source : L'indice EY Future Workplace 2023, p. 9. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725092412-TLCPPQ1THZHX1CNDI0NA/nordia10nov274237-Modifier.jpg Tendances CX - Optimiser les performances des équipes CX à distance: Stratégies clés - À propos de l’auteur Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.fr.nqx.ca/tendances-cx/comment-accroitre-les-performances-cx monthly 0.5 2025-05-13 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/406262c7-09ed-4d7f-ba6f-62b2988d3dc7/CX+Insights+_+Chris+Courneya+FR.png Tendances CX - Comment accroître les performances en CX grâce au “smartshoring” - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725092434-C5QYA0YYSGKLKEJQ6I3R/Philippines.png Tendances CX - Comment accroître les performances en CX grâce au “smartshoring” - Démarquez-vous Les Philippines - Centre de talents numériques et CX en plein essor https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/9ecbadd4-c294-4bff-a9ae-3935a915b8c5/Canadian%2BCX%2BDecision-Makers%E2%80%99%2BPreferred%2BOffshore%2BAttributes%2BQuestion%2BUsing%2Ba%2Bscale%2Bof%2B1%2B%E2%80%93%2B8%2B%281.png Tendances CX - Comment accroître les performances en CX grâce au “smartshoring” - Démarquez-vous Question : Sur une échelle de 1 à 8 (1 = pas du tout important, 8 = très important), veuillez indiquer les facteurs les plus importants qu'un centre de contact délocalisé doit posséder pour être pris en considération par votre organisation. Source : Ryan Strategic Advisory, 2024 Front Office CX Omnibus Survey, p. 96 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725092443-M9QZEVY2FU0MKUCLWM7U/IMG_1788.jpg Tendances CX - Comment accroître les performances en CX grâce au “smartshoring” - À propos de l’auteur Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.fr.nqx.ca/tendances-cx/placer-lhumain-avant-tout-pour-une-experience-client-exceptionnelle monthly 0.5 2025-10-02 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1c68ca07-b2ef-4c95-b476-f61990a0fbfd/CX+Insights+_+Philippe+Plouffe+FR.png Tendances CX - Placer l’humain avant tout, pour une expérience client exceptionnelle - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725092464-9QKEHJ6R5OLVSN8BEQKP/Untitled+design.png Tendances CX - Placer l’humain avant tout, pour une expérience client exceptionnelle - Démarquez-vous Quel que soit le cas, la façon dont vous racontez votre histoire en ligne peut faire toute la différence. https://www.fr.nqx.ca/tendances-cx/secret-experience-client-exceptionnelle monthly 0.5 2025-10-02 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/6ea8c4db-a994-4c28-bc57-052edf56af68/003_epelletier_nordia_Z6V_4500.jpg Tendances CX - Quel est le secret pour obtenir une expérience client exceptionnelle - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/tendances-cx/category/Meilleures+pratiques+CX monthly 0.5 https://www.fr.nqx.ca/tendances-cx/category/%C3%89tudes+de+cas monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Externalisation+CX monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/T%C3%A9l%C3%A9travail monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Externalisation+du+service+%C3%A0+la+client%C3%A8le monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Smartshoring monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/CX monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Offshoring monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Meilleures+pratiques+en+gestion monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Gestion+op%C3%A9rations+CX monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/%C3%89conomie+de+l%27exp%C3%A9rience monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/%C3%89quipes+%C3%A0+distance monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Externalisation+CX+intelligente monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Offshore+CX monthly 0.5 https://www.fr.nqx.ca/communiques daily 0.75 2025-09-04 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/65094195-185c-44fa-9c64-e169bcad37c5/newsroom-hero-img.jpg https://www.fr.nqx.ca/communiques/nqx-et-jevi-unissent-leurs-forces-pour-soutenir-la-prevention-du-suicide monthly 0.5 2025-06-04 https://www.fr.nqx.ca/communiques/nathalie-siphengphet-nomme-au-palmars-des-50-femmes-dirigeantes-de-montral-pour-2025 monthly 0.5 2025-05-27 https://www.fr.nqx.ca/communiques/nordia-devient-nqx monthly 0.5 2025-05-14 https://www.fr.nqx.ca/communiques/communique-groupe-app monthly 0.5 2025-05-12 https://www.fr.nqx.ca/articles-nqx daily 0.75 2025-09-04 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/65094195-185c-44fa-9c64-e169bcad37c5/newsroom-hero-img.jpg https://www.fr.nqx.ca/articles-nqx/sous-les-projecteurs-dave-mazerolle monthly 0.5 2025-05-13 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/0243407c-aae2-479a-8e41-a98d452172ed/Spotlight+_+David+Mazerolle+FR.png Articles NQX - Sous le Projecteur : Dave Mazerolle - Un rassembleur chez NQX et dans la communauté - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725103114-F9NQTH0ITCG5Y8L9EQ4Z/The+humanity+project.jpg Articles NQX - Sous le Projecteur : Dave Mazerolle - Un rassembleur chez NQX et dans la communauté - Val, Emily et Dave remettant une donation des équipes de Moncton à l'association The Humanity Project https://www.fr.nqx.ca/articles-nqx/sous-les-projecteurs-geoffrey-guin monthly 0.5 2025-05-13 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/bafacc72-d1b8-431a-b282-d23436d5a24a/Spotlight+_+Geoffrey+Guin+FR.png Articles NQX - Sous le Projecteur : Geoffrey Guin – Un talent NQX expatrié aux Philippines - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725103131-10V1IOCGVFIHV066DD27/Untitled+design+%289%29.png Articles NQX - Sous le Projecteur : Geoffrey Guin – Un talent NQX expatrié aux Philippines - Démarquez-vous Quartier Bonifacio Global City (BCG), Manille, Philippines https://www.fr.nqx.ca/articles-nqx/sous-les-projecteurs-lyne-belanger monthly 0.5 2025-05-13 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/2fc8f04d-da1b-4fde-9827-b7f56229ff18/Spotlight+_+Lyne+Belanger+FR.png Articles NQX - Lyne Belanger – Leader inspirante et ambassadrice du mouvement pour l'égalité LGBTQ+ - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/articles-nqx/category/Sous+le+projecteur monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Leadership monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Externalisation+CX monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Offshore+outsourcing monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Externalisation+du+service+%C3%A0+la+client%C3%A8le monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Culture+d%27entreprise monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Histoire+de+succ%C3%A8s monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/CX+outsourcing monthly 0.5 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