https://www.fr.nqx.ca/tendances-cx daily 0.75 2026-04-29 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/32d39e3f-6ebb-4786-b376-6a5d3f9cb1f7/cx-insight-hero-img.jpg https://www.fr.nqx.ca/tendances-cx/requalification-centre-appels-ere-ia monthly 0.5 2026-04-29 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/eab99929-bed6-4ad8-9261-ae3bf6038540/French+Problem+Solver.jpg Tendances CX - Des agents formés à réciter un script aux experts en résolution de problèmes : requalifier votre centre d’appels pour l’ère de l’IA - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/e71dda25-bb68-4c2b-b6f0-1dc0f35df233/Jun-edited+%281%29.png Tendances CX - Des agents formés à réciter un script aux experts en résolution de problèmes : requalifier votre centre d’appels pour l’ère de l’IA - À propos de l’auteur En tant que vice-président mondial des ressources humaines chez NQX, il dirige les fonctions RH et d’acquisition de talents à l’échelle mondiale tout en soutenant la croissance des effectifs et la performance organisationnelle. Son rôle garantit que les stratégies RH de NQX sont efficacement mises en œuvre et alignées sur les priorités de l’entreprise. https://www.fr.nqx.ca/tendances-cx/guide-du-chef-de-la-direction-financire monthly 0.5 2026-04-29 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/935e5bd4-0d4c-45bf-9c73-4bd0d23b07ba/French+CFO+Guide.jpg Tendances CX - Guide du chef de la direction financière pour réduire les coûts des centres d’appels - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725107816-SNWCK5EP486C2L7TYKEG/guy-neveu.jpg Tendances CX - Guide du chef de la direction financière pour réduire les coûts des centres d’appels - À propos de l’auteur Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.fr.nqx.ca/tendances-cx/centre-dappels-et-intelligence-artificielle-lscpf monthly 0.5 2026-01-30 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/020843f4-e02e-47f1-99a2-b5f4fa880cd6/Trends+French.jpg Tendances CX - Les tendances du service à la clientèle à surveiller en 2026 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725107839-LDWJG9DLRU57CXGGPJE6/nathalie-siphengphet.jpg Tendances CX - Les tendances du service à la clientèle à surveiller en 2026 - À propos de l’auteur Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.fr.nqx.ca/tendances-cx/transformation-du-leadership-virtuel monthly 0.5 2025-12-15 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/c53f1166-812a-41df-8a4a-8ea69f70a8f2/culture-hero-img.jpg Tendances CX - Transformation du leadership virtuel et de l’engagement des équipes dans un centre d’appels hybride - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/tendances-cx/fusion-parfaite-entre-style-et-performance monthly 0.5 2025-12-12 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725100947-A3RQV2IHT7FA40BCJQNQ/homepage-img-2.jpg Tendances CX - Fusion parfaite entre style et performance : la transformation de l’expérience client d’une marque de luxe par NQX - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/tendances-cx/centre-dappels-et-intelligence-artificielle monthly 0.5 2026-01-07 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/e2b4368f-55f2-485b-9f59-725b042c443e/AI+French.jpg Tendances CX - Centre d’appels et intelligence artificielle : mythes, réalités et avenir - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725107835-8TZS7F6OUZ4H7PZBLS1P/michael-moran.jpg Tendances CX - Centre d’appels et intelligence artificielle : mythes, réalités et avenir - À propos de l’auteur Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.fr.nqx.ca/tendances-cx/de-labsentisme-lengagement-le-succs-du-coaching-nqx monthly 0.5 2025-12-08 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/f60d8a4c-9091-4d17-a5fb-6cc51d8f66a4/Agent_NQX_2.jpg Tendances CX - De l’absentéisme à l’engagement : le succès du coaching NQX - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/tendances-cx/reduire-les-risques-d-attrition-des-les-premiers-jours monthly 0.5 2025-10-08 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/e936410f-511d-4178-9ecb-802bb57c1fbf/CX+Odyssey+COVER+WEB.png Tendances CX - Réduire les risques d’attrition dès les premiers jours - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/tendances-cx/cx-interne-ou-externalisee-savez-vous-vraiment-ce-que-ca-vous-coute monthly 0.5 2025-07-11 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/0fe568c5-4879-4aad-8502-7ea623f4bc6f/CX+Insights+_+Chris+Courneya+2+FR.png Tendances CX - CX interne ou externalisée : savez-vous vraiment ce que ça vous coûte? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/tendances-cx/l-excellence-x-dans-l-industrie-de-la-sante monthly 0.5 2025-06-11 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/915c75e0-a9cd-4d86-9bc8-b5c2a5a02dcc/Untitled+design+%281%29.png Tendances CX - L'excellence CX dans l'industrie de la santé - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/tendances-cx/promesse-de-marque-partenariats-cx monthly 0.5 2025-12-05 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/d0900637-8717-44ab-8006-9da27b507a8d/CX+Insights+_+Nathalie+Siphengphet+FR.png Tendances CX - Promesse de marque et partenariats CX dans l'Économie de l'Expérience - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725092382-HXW0U8LLVHM0OWIE7KIY/4U9A8120-Modifier.jpg Tendances CX - Promesse de marque et partenariats CX dans l'Économie de l'Expérience - À propos de l’auteur Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.fr.nqx.ca/tendances-cx/optimiser-les-performances-des-equipes-cx-a-distance monthly 0.5 2025-05-13 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/252bb555-396c-43b8-96cd-10bf347538f4/CX+Insights+_+Lyne+Belanger+FR.png Tendances CX - Optimiser les performances des équipes CX à distance: Stratégies clés - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/d7477c31-2cd5-4e8e-9490-eeb35a80b3f1/1-Nordia_VLC_Shoot_0414-Sharpened_Without_Logo.jpg Tendances CX - Optimiser les performances des équipes CX à distance: Stratégies clés https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/4793b36a-c93f-4fe7-9ab7-92ffab80eb74/Motivations%2Bprincipales%2Bgraph%2BFR.jpg Tendances CX - Optimiser les performances des équipes CX à distance: Stratégies clés - Démarquez-vous Question : Gestionnaires, qu'est-ce qui vous motive à faire revenir les employés au bureau ? Source : L'indice EY Future Workplace 2023, p. 9. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725092412-TLCPPQ1THZHX1CNDI0NA/nordia10nov274237-Modifier.jpg Tendances CX - Optimiser les performances des équipes CX à distance: Stratégies clés - À propos de l’auteur Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.fr.nqx.ca/tendances-cx/comment-accroitre-les-performances-cx monthly 0.5 2025-05-13 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/406262c7-09ed-4d7f-ba6f-62b2988d3dc7/CX+Insights+_+Chris+Courneya+FR.png Tendances CX - Comment accroître les performances en CX grâce au “smartshoring” - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725092434-C5QYA0YYSGKLKEJQ6I3R/Philippines.png Tendances CX - Comment accroître les performances en CX grâce au “smartshoring” - Démarquez-vous Les Philippines - Centre de talents numériques et CX en plein essor https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/9ecbadd4-c294-4bff-a9ae-3935a915b8c5/Canadian%2BCX%2BDecision-Makers%E2%80%99%2BPreferred%2BOffshore%2BAttributes%2BQuestion%2BUsing%2Ba%2Bscale%2Bof%2B1%2B%E2%80%93%2B8%2B%281.png Tendances CX - Comment accroître les performances en CX grâce au “smartshoring” - Démarquez-vous Question : Sur une échelle de 1 à 8 (1 = pas du tout important, 8 = très important), veuillez indiquer les facteurs les plus importants qu'un centre de contact délocalisé doit posséder pour être pris en considération par votre organisation. Source : Ryan Strategic Advisory, 2024 Front Office CX Omnibus Survey, p. 96 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725092443-M9QZEVY2FU0MKUCLWM7U/IMG_1788.jpg Tendances CX - Comment accroître les performances en CX grâce au “smartshoring” - À propos de l’auteur Chris Courneya is Nordia’s Senior Vice President, Business Development and Client Operations since May 2024. Chris has a track-record of driving organizational growth among some of the largest CX providers – including HGS, Transom and FoundEver (formally Sitel), and has helped many premium organizations create the right CX partnerships both in Canada and beyond. With 22 years of experience and in-depth knowledge of the Business Process Outsourcing and Management landscape, Chris has a unique understanding of business trends and needs regarding CX operations. https://www.fr.nqx.ca/tendances-cx/placer-lhumain-avant-tout-pour-une-experience-client-exceptionnelle monthly 0.5 2025-10-02 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1c68ca07-b2ef-4c95-b476-f61990a0fbfd/CX+Insights+_+Philippe+Plouffe+FR.png Tendances CX - Placer l’humain avant tout, pour une expérience client exceptionnelle - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725092464-9QKEHJ6R5OLVSN8BEQKP/Untitled+design.png Tendances CX - Placer l’humain avant tout, pour une expérience client exceptionnelle - Démarquez-vous Quel que soit le cas, la façon dont vous racontez votre histoire en ligne peut faire toute la différence. https://www.fr.nqx.ca/tendances-cx/secret-experience-client-exceptionnelle monthly 0.5 2025-10-02 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/6ea8c4db-a994-4c28-bc57-052edf56af68/003_epelletier_nordia_Z6V_4500.jpg Tendances CX - Quel est le secret pour obtenir une expérience client exceptionnelle - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/tendances-cx/category/Meilleures+pratiques+CX monthly 0.5 https://www.fr.nqx.ca/tendances-cx/category/%C3%89tudes+de+cas monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Externalisation+CX monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/T%C3%A9l%C3%A9travail monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Externalisation+du+service+%C3%A0+la+client%C3%A8le monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Smartshoring monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/CX monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Offshoring monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Meilleures+pratiques+en+gestion monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Gestion+op%C3%A9rations+CX monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/%C3%89conomie+de+l%27exp%C3%A9rience monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/%C3%89quipes+%C3%A0+distance monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Externalisation+CX+intelligente monthly 0.5 https://www.fr.nqx.ca/tendances-cx/tag/Offshore+CX monthly 0.5 https://www.fr.nqx.ca/communiques daily 0.75 2025-09-04 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/65094195-185c-44fa-9c64-e169bcad37c5/newsroom-hero-img.jpg https://www.fr.nqx.ca/communiques/nqx-et-jevi-unissent-leurs-forces-pour-soutenir-la-prevention-du-suicide monthly 0.5 2025-06-04 https://www.fr.nqx.ca/communiques/nathalie-siphengphet-nomme-au-palmars-des-50-femmes-dirigeantes-de-montral-pour-2025 monthly 0.5 2025-05-27 https://www.fr.nqx.ca/communiques/nordia-devient-nqx monthly 0.5 2025-05-14 https://www.fr.nqx.ca/communiques/communique-groupe-app monthly 0.5 2025-05-12 https://www.fr.nqx.ca/articles-nqx daily 0.75 2025-09-04 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/65094195-185c-44fa-9c64-e169bcad37c5/newsroom-hero-img.jpg https://www.fr.nqx.ca/articles-nqx/sous-les-projecteurs-dave-mazerolle monthly 0.5 2025-05-13 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/0243407c-aae2-479a-8e41-a98d452172ed/Spotlight+_+David+Mazerolle+FR.png Articles NQX - Sous le Projecteur : Dave Mazerolle - Un rassembleur chez NQX et dans la communauté - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725103114-F9NQTH0ITCG5Y8L9EQ4Z/The+humanity+project.jpg Articles NQX - Sous le Projecteur : Dave Mazerolle - Un rassembleur chez NQX et dans la communauté - Val, Emily et Dave remettant une donation des équipes de Moncton à l'association The Humanity Project https://www.fr.nqx.ca/articles-nqx/sous-les-projecteurs-geoffrey-guin monthly 0.5 2025-05-13 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/bafacc72-d1b8-431a-b282-d23436d5a24a/Spotlight+_+Geoffrey+Guin+FR.png Articles NQX - Sous le Projecteur : Geoffrey Guin – Un talent NQX expatrié aux Philippines - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725103131-10V1IOCGVFIHV066DD27/Untitled+design+%289%29.png Articles NQX - Sous le Projecteur : Geoffrey Guin – Un talent NQX expatrié aux Philippines - Démarquez-vous Quartier Bonifacio Global City (BCG), Manille, Philippines https://www.fr.nqx.ca/articles-nqx/sous-les-projecteurs-lyne-belanger monthly 0.5 2025-05-13 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/2fc8f04d-da1b-4fde-9827-b7f56229ff18/Spotlight+_+Lyne+Belanger+FR.png Articles NQX - Lyne Belanger – Leader inspirante et ambassadrice du mouvement pour l'égalité LGBTQ+ - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fr.nqx.ca/articles-nqx/category/Sous+le+projecteur monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Leadership monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Externalisation+CX monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Offshore+outsourcing monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Externalisation+du+service+%C3%A0+la+client%C3%A8le monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Culture+d%27entreprise monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Histoire+de+succ%C3%A8s monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/CX+outsourcing monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Canada%27s+most+admired+corporate+cultures monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Corporate+culture monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Histoire+d%27expatriation monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Cultures+d%27entreprise+les+plus+admir%C3%A9es+au+Canada monthly 0.5 https://www.fr.nqx.ca/articles-nqx/tag/Offshore+CX monthly 0.5 https://www.fr.nqx.ca/contact daily 0.75 2026-04-23 https://www.fr.nqx.ca/notre-histoire daily 0.75 2026-04-28 https://www.fr.nqx.ca/legal daily 0.75 2026-04-28 https://www.fr.nqx.ca/solutions daily 0.75 2026-04-28 https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/1746725100938-J9M2G6CNN0SCCVES56ET/homepage-hero-img.jpg https://images.squarespace-cdn.com/content/v1/681ce8df27e7896a9caac958/73a2ec5f-3462-4ed0-aa7c-a1c19e137b56/logo-nqx-centre-contact.png 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